Cancellation and Refund Policy

Cancellation and Refund Policy

Lucien Blue is committed to ensuring that every customer is satisfied with their purchase. Please review our policy below before placing your order.

Order Cancellations
Orders can be cancelled within 12 hours of purchase for a full refund.

Once your order has been processed or shipped, we are unable to cancel it.

To request a cancellation, email us at lucienblue.official@gmail.com with your order number and cancellation reason.

Returns & Exchanges
We accept returns and exchanges under the following conditions:

Items must be returned within 7 days of delivery.

Products must be unworn, unwashed, unaltered, and in their original packaging with all tags attached.

Sale, discounted, or clearance items are non-returnable and non-refundable.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds
Once we receive and inspect your returned item, you will be notified via email regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5-7 business days.

Shipping fees are non-refundable.

Damaged or Incorrect Items
If you receive a damaged or incorrect product:

Email us within 48 hours of delivery at lucienblue.official@gmail.com with your order number and clear photos of the item.

We will arrange for a replacement or full refund at no extra cost to you.

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:

Underwear, socks, or intimate apparel

Customized or made-to-order products

Gift cards

How to Initiate a Return
Contact us at lucienblue.official@gmail.com with your order number and reason for return.

Our team will provide you with return instructions and the return address.

Ship your item securely and retain proof of postage until the refund is processed.

Lucien Blue reserves the right to update or modify this policy at any time without prior notice.

For any questions or concerns, please reach us at:
📧 lucienblue.official@gmail.com
📞 +91-9899911022